Terms and Conditions
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TERMS AND CONDITIONS

These Terms and Conditions consist of three parts: 

I. Payment Policy

II. Event Terms and Conditions

III. Disclaimer & Copyright

IV. Product Sales Terms & Conditions for items other than event registration

 

I. Payment Policy

Accepted Payment Methods


We accept the following payment methods that are offered during our check out process for event registration and in the IWTO ecommerce store:

Credit Card: We accept Visa and Master Card via our PayPal Portal

PayPal: IWTO accepts payments through PayPal. You do not need a PayPal Account to pay for your items through PayPal. You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.


Bank Transfer: You can choose to pay by bank transfer. Our bank account details are:

BNP Paribas Fortis Bank
Place du Luxembourg 14, 1050 Brussels, Belgium
IBAN BE41 0017 1292 4010; BIC GEBABEBB

Credit Card Charges: Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.

II. Event Terms and Conditions

By registering for an IWTO event, Attendees agree to the following terms and conditions:

A) Attendee Terms
B) Cancellation Policy
C) Data Protection
D) Crowd Release Notice

A) Attendee Terms
Attendee terms are applicable regardless of how registration is made.

  1. Attendee refers to all persons attending /registering for the IWTO Event.
  2. Attendee will receive registration confirmation by email upon receipt of completed registration.
  3. Attendees will find a link in the registration confirmation email to the hotel booking form and it is the Attendee’s responsibility to book and manage hotel reservation.
  4. IWTO reserves the right to refuse entry to Attendees at its sole discretion.
  5. All conference names, titles and programmes (also referred to as agendas and/or proceedings) are the sole copyright of IWTO.  Any reproduction without prior permission in whatever form may result in legal action being pursued.
  6. The venues used for IWTO events may have their own policies in place that relate to the organisation, expectations and behaviour of delegates. IWTO will communicate where applicable any particular venue idiosyncrasies in advance of the event date and accept no responsibility or liability for any non-adherence to same.
  7. Event changes. It may be necessary from time to time to amend the event programme and the details of those participating. Therefore, IWTO reserves the right to alter the programme of the event at any time.  IWTO endeavours to communicate any changes to Attendees and it is recommended that Attendees check regularly the event website for up-to-date developments. If Attendees have any specific queries, they should contact IWTO at meetings@iwto.org.
  8. It is not authorised to plan parallel events during the IWTO event and it is not permitted to invite Attendees of the IWTO event to any other events taking place during official sessions and/or social events.  Permission in writing must be sought from IWTO for any events that Attendees are looking to organise around the IWTO event.  All such requests must be addressed to meetings@iwto.org.
  9. Event expense reimbursement policy.  All Attendees including, but not limited to, speakers, committee chairs, working group secretaries etc., are responsible for their own registration, travel and accommodation expenses in relation to attendance at an IWTO event unless it has specifically been agreed otherwise with IWTO (usually reserved for persons from outside the wool industry at the express request of IWTO).



B) Cancellation Policy

1) Event Registration Fees
Registration cancellations must be made in writing by Attendees to IWTO Head Office in Brussels at meetings@iwto.org.  It should be understood that the start date of the event is 3 May 2017.

  • For cancellation of registration received no less than 30 days before the start date of the event, a refund of 50% on all selected items will be due to Attendee;
  • For cancellations received less than 30 days before the start date of the event, no refund will be due to Attendee;
  • No-shows will not be entitled to any refund.

Any refunds due will be made after the event by IWTO.
Substitution of an Attendee by another person of the same company is permitted without any penalty and must be made in writing to meetings@iwto.org, ideally prior to the event.

2) Hotel Booking
Hotel room reservations are to be made directly by registered Attendees using the booking form in the event online registration.  IWTO will not be held responsible for any hotel room reservations made between Attendee and hotel, and the limited rooms available will be allocated on a first-come, first-served basis.  Attendees are responsible for making and managing hotel bookings, including cancellations. In all cases the hotel cancellation policy stipulated in the booking form provided by the hotel shall be applicable.



C) Data Protection 

IWTO is committed to respecting the Attendee’s right to privacy and to protecting personal information in the following way:

  1. Data collected in relation to an event. Any data of a personal nature collected from Attendee by IWTO in relation to this event will be used only as required for the business to be transacted between Attendee and IWTO as well as other supplier partners.  No personal data will be disclosed to other third parties unless IWTO is required by law to do so, or has been granted express permission.
  2. IWTO may, in the ordinary course of business, use collected data to directly market event products and services, including the products and services of persons providing these to or via the event.  
  3. Participant list.  Attendee’s names, company and country will be made available to other Attendees via an attendance list. 
  4. Event Mobile App.  Attendee information may be transferred to the mobile app in place specifically for this event.  If you do not wish to have your details included in the mobile app please contact IWTO at meetings@iwto.org as soon as possible and minimum one week before the start of the event.
  5. Mailing lists. IWTO may in the normal course of business use contact data in relation to services provided by IWTO. This may include adding contact data to a mailing list, whether for hard copy or electronic mail. Should this occur an option to unsubscribe from any mailing list will be provided.
  6. Reasonable precautions. IWTO have taken all reasonable steps to protect personal data from unauthorised access, modification or misuse, both from within and outside IWTO. 
  7. Release to selected third parties.  IWTO will not sell personal information to third parties.
  8. Links to external websites. The IWTO website may from time to time contain links to other sites having different privacy provisions. IWTO shall in no way be held responsible for those sites, or for any consequence of using them.


For the Data Protection Directive see EU Directive 95/46/EC: http://www.dataprotection.ie/docs/EU-Directive-95-46-EC-Chapter-1/92.htm


D) Crowd Release Notice 

Please be aware that photographs, filming and sound recording may be undertaken in connection with this event and you may be photographed, filmed or your voice recorded during the event.  

By registering for this event, you agree that IWTO and its related entities, contractors and agents may film and photograph you and record your voice, and make use of such recordings of your image or voice, without compensation, in any media anywhere in the world for whatever purpose in connection with this event.

 

III.   Disclaimer & Copyright


All rights reserved. No part of this event may be reproduced, stored in a retrieval system, or transmitted in any form or by any means including but not restricted to, electronic, mechanical, printed or recorded without the express prior permission of the copyright owner. Every precaution is taken by IWTO to ensure that the content of this site is accurate and legally and morally correct.  However, IWTO accepts no responsibility for the views or comments expressed by individuals or organisations contained therein and contributors to the site, through e-mail, discussion forums or published works undertaken to indemnify IWTO from any third party actions that may result from their contributions.


VI. Product Sales Terms and Conditions for items other than Event Registration


These conditions apply if you have purchased a publication such as the Red Book or Market Information from the IWTO store.

A)      Cancellation
B)      Returns, Refunds and Exchange Policy
C)      Shipping Policy


A) Cancellation

If you would like to cancel your order, you can do so provided that the order has not yet been shipped or sent in electronic format. If the item you want to cancel has been shipped, the order cannot be cancelled. However, you can return a hardcover or printed item for a refund. See our Return policy.


B) Returns, Refunds and Exchange Policy

How to Return an Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
Please email info@iwto.org to request a refund and we will assign you a tracking #.

Mail your returned item to:
International Wool Textile Organisation
Returns Department Tracking #
Rue de l’industrie 4
1000 Brussels
Belgium

Include in your package a signed letter stating the reason for your return and the original receipt. Please note that you need to pay for return shipping and handling yourself.

Return Exceptions
Some items cannot be returned. These include digital publications.
Products that have been used will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges
If the item you have ordered is in like new condition, you may exchange your item for a different item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.


C)  Shipping Policy

You can trust that your order will be quickly processed and safely delivered.
We can ship products to any destination of your choice.

Turnaround
All items in stock are shipped within 3-5 working days Monday - Friday 9am - 5pm.

Carriers
We use the following carriers to deliver our orders:
UPS
FedEx
DHL
Viva Express
Belgian Post

Tracking Number
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Belgian post will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to or opt for a digital copy if available.