Terms and Conditions
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I. Payment Policy

Accepted Payment Methods

We accept the following payment methods that are offered during our check out process for event registration and in the IWTO ecommerce store:

Credit Card: We accept Visa and Master Card via our PayPal Portal

PayPal: IWTO accepts payments through PayPal. You do not need a PayPal Account to pay for your items through PayPal. You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

Bank Transfer: You can choose to pay by bank transfer. Our bank account details are:

BNP Paribas Fortis Bank
Place du Luxembourg 14, 1050 Brussels, Belgium
IBAN BE41 0017 1292 4010; BIC GEBABEBB

Credit Card Charges: Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.

II.   Disclaimer & Copyright

All rights reserved. No part of this event may be reproduced, stored in a retrieval system, or transmitted in any form or by any means including but not restricted to, electronic, mechanical, printed or recorded without the express prior permission of the copyright owner. Every precaution is taken by IWTO to ensure that the content of this site is accurate and legally and morally correct.  However, IWTO accepts no responsibility for the views or comments expressed by individuals or organisations contained therein and contributors to the site, through e-mail, discussion forums or published works undertaken to indemnify IWTO from any third party actions that may result from their contributions.

III. Product Sales Terms and Conditions for items other than Event Registration

These conditions apply if you have purchased a publication such as the Red Book or Market Information from the IWTO store.

A)      Cancellation
B)      Returns, Refunds and Exchange Policy
C)      Shipping Policy

A) Cancellation

If you would like to cancel your order, you can do so provided that the order has not yet been shipped or sent in electronic format. If the item you want to cancel has been shipped, the order cannot be cancelled. However, you can return a hardcover or printed item for a refund. See our Return policy.

B) Returns, Refunds and Exchange Policy

How to Return an Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
Please email info@iwto.org to request a refund and we will assign you a tracking #.

Mail your returned item to:
International Wool Textile Organisation
Returns Department Tracking #
Rue de l’industrie 4
1000 Brussels

Include in your package a signed letter stating the reason for your return and the original receipt. Please note that you need to pay for return shipping and handling yourself.

Return Exceptions
Some items cannot be returned. These include digital publications.
Products that have been used will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

If the item you have ordered is in like new condition, you may exchange your item for a different item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

C)  Shipping Policy

You can trust that your order will be quickly processed and safely delivered.
We can ship products to any destination of your choice.

All items in stock are shipped within 3-5 working days Monday - Friday 9am - 5pm.

We use the following carriers to deliver our orders:
Viva Express
Belgian Post

Tracking Number
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Belgian post will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to or opt for a digital copy if available.