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TERMS & CONDITIONS
I. Payment Policy1) Accepted Payment MethodsWe accept the following payment methods that are offered in the IWTO ecommerce store:
II. Event Terms and Conditions
By registering for an IWTO event, Attendees agree to the following terms and conditions: A) Attendee Terms B) Cancellation Policy C) Data Protection D) Crowd Release Notice
A) Attendee TermsAttendee terms are applicable regardless of how registration is made.
B) Cancellation Policy
1) Event Registration Fees Registration cancellations must be made in writing by Attendees to IWTO Head Office in Brussels at meetings@iwto.org. It should be understood that the start date of the event is 25 November 2025.
For in-person Attendees, cancellation of registration must be received no less than 30 days before the start date of the event, and a refund of 50% will be due to Attendee; For cancellations received less than 30 days before the start date of the event, no refund will be due to Attendee, but Attendee may request to participate virtually. Any refunds due will be made after the event by IWTO. Please contact IWTO at meetings@iwto.org with details of any refunds you believe are due. Registration cancellations must be made in writing by Attendees to IWTO Head Office in Brussels at meetings@iwto.org. Substitution of an Attendee by another person of the same company is permitted without any penalty and must be made in writing to meetings@iwto.org at least two days prior to the event.
2) Hotel Booking Hotel room reservations are to be made directly by registered Attendees using the information provided. IWTO will not be held responsible for any hotel room reservations made between Attendee and hotel, and the limited rooms available will be allocated on a first-come, first-served basis. Attendees are responsible for making and managing hotel bookings, including cancellations. In all cases, the hotel cancellation policy provided by the hotel shall be applicable.
C) Data Protection
IWTO is committed to respecting the Attendee’s right to privacy and to protecting personal information in the following way:
We want to inform you that any personal data you are submitting to IWTO will be treated under the legislation concerning private information and the General Data Protection Regulation of the EU. For full details of the European General Data Protection Regulation (GDPR) see: https://publications.europa.eu/en/publication-detail/-/publication/3e485e15-11bd-11e6-ba9a-01aa75ed71a1/language-en and https://www.eugdpr.org/the-regulation.html
Please refer also to separate document “IWTO Privacy Policy”, for full details. This can be found on both the IWTO website and the event registration website.
D) Crowd Release Notice Please be aware that photographs, filming, and sound recording may be undertaken in connection with this event, and you may be photographed, filmed or your voice recorded during the event. If you do not wish to be photographed or to have your photo used in connection with the event, please indicate this in the online registration. If you agree to have your photograph taken and that IWTO may use it in connection with the event, you agree that IWTO and its related entities, contractors, and agents, may film and photograph you and record your voice; and make use of such recordings of your image or voice, without compensation, in any media anywhere in the world for whatever purpose in connection with this event.
III. Disclaimer & Copyright
All rights reserved. No part of the event website may be reproduced, stored in a retrieval system, or transmitted in any form or by any means including but not restricted to, electronic, mechanical, printed or recorded without the express prior permission of the copyright owner. Every precaution is taken by IWTO to ensure that the content of this site is accurate and legally and morally correct. However, IWTO accepts no responsibility for the views or comments expressed by individuals or organisations contained therein and contributors to the site, through e-mail, discussion forums or published works undertaken to indemnify IWTO from any third-party actions that may result from their contributions.
Terms of Use of IWTO Membership Platform (www.member.iwto.org/)
The following are prohibited:
Consequences for Misuse and Enforcement of Policies
IWTO reserves the right to suspend or terminate any user’s account for misuse or violation of any of our terms of use or any other terms or conditions we may have. We also reserve the right to investigate any reported misconduct and in doing so use personal information stored on the website whenever necessary to assist in appropriate law enforcement investigation of our users. If we deem any activity to be illegal or possibly illegal, we hold the right to disclose the relevant information including the personal information you have entered into our site to the relevant law enforcement authorities.
If you feel there has been any misconduct occurring on IWTO site, do not hesitate to contact us at iwto@iwto.org and we will seek to resolve any issue as soon as possible. By using our site, you also agree to support us in any investigation we may have and provide us with all relevant information we may ask of you.
IV. Product Sales Terms and Conditions for items other than Event Registration
These conditions apply if you have purchased a publication such as the Red Book or Market Information from the IWTO store.
A) Cancellation B) Returns, Refunds and Exchange Policy C) Shipping Policy
A) Cancellation
If you would like to cancel your order, you can do so provided that the order has not yet been shipped or sent in electronic format. If the item you want to cancel has been shipped, the order cannot be cancelled. However, you can return a hardcover or printed item for a refund. See our Return policy.
B) Returns, Refunds and Exchange Policy
How to Return an Item Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. Please email info@iwto.org to request a refund and we will assign you a tracking #.
Mail your returned item to: International Wool Textile Organisation Returns Department Tracking # Rue de l’industrie 4 1000 Brussels Belgium
Include in your package a signed letter stating the reason for your return and the original receipt. Please note that you need to pay for return shipping and handling yourself.
Return Exceptions Some items cannot be returned. These include digital publications. Products that have been used will not be accepted for return or exchange.
Restocking Fee All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges If the item you have ordered is in like new condition, you may exchange your item for a different item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
C) Shipping Policy
You can trust that your order will be quickly processed and safely delivered. We can ship products to any destination of your choice.
Turnaround All items in stock are shipped within 3-5 working days Monday - Friday 9am - 5pm.
Carriers We use the following carriers to deliver our orders:
Tracking Number If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Belgian post will not have tracking numbers.
Shipping Rates The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to or opt for a digital copy if available.
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